Director of Product Support (US Public Sector) - Remote

Overview

The Director of Product Support for the US Public Sector at Zscaler will lead a team dedicated to delivering exceptional service and support to public sector customers, ensuring compliance with federal regulations and fostering customer satisfaction.

In Short

• Lead the Support team in developing strategies for US Public Sector customers.
• Oversee support workflows and incident management.
• Ensure compliance with FedRAMP, FISMA, and security requirements.
• Recruit and mentor a high-performing Support team.
• Build relationships with Public Sector customers to enhance satisfaction.
• Drive operational excellence and accountability within the team.
• Advocate for customer needs with internal teams.
• Maximize solution adoption and continuous improvement.
• Collaborate with compliance and security teams.
• Promote a customer-centric culture within the organization.

Requirements

• 8+ years in technical support or customer success for enterprise SaaS.
• Experience managing Public Sector accounts preferred.
• Understanding of FedRAMP and FISMA compliance frameworks.
• Proven leadership skills in building high-performing teams.
• Strong communication and relationship management skills.
• Proficiency in cloud security technologies and IT infrastructure.
• Ability to troubleshoot complex issues and deliver solutions.

Benefits

• Various health plans.
• Time off for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more!