Senior Customer Success Manager, SLED - West - Remote

Overview

Zscaler is seeking a Senior Customer Success Manager to join our global team dedicated to delivering high-impact experiences and ensuring customer satisfaction.

In Short

• Own a book of customers and advocate for their needs.
• Collaborate with cross-functional teams for efficient customer deployments.
• Conduct monthly and quarterly business reviews.
• Act as a trusted advisor to help customers achieve their business objectives.
• Work closely with Sales to identify expansion opportunities.
• 5+ years in a customer-facing role.
• 2+ years knowledge of cloud services and security technologies.
• Preferred background in Internet and Security technologies.
• Experience in network transformation technologies is a plus.
• Join a diverse and inclusive workplace focused on innovation.

Requirements

• 5+ years in customer-facing roles.
• Experience with cloud services and web-based security.
• Strong communication and collaboration skills.
• Ability to analyze customer needs and provide solutions.
• Experience in technical account management is a plus.

Benefits

• Comprehensive health plans.
• Vacation and sick time off.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more!