Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Workday plays a crucial role in ensuring customer happiness and success by acting as a bridge between Professional Services and Production Services teams. This position focuses on advocating for Workday customers and improving their overall user experience.

In Short

• Support customers who have deployed Workday HCM and Financial applications.
• Build trusted advisor relationships across customer organizations.
• Act as a liaison between product management and customers.
• Craft success plans outlining critical success factors and metrics.
• Identify new opportunities in collaboration with Professional Services and Sales.
• Supervise and facilitate the adoption of solution features.
• Improve customer relationships for prospect references.
• Travel up to 35% may be required.
• Fluency in English and German is essential.
• Flexible work arrangement combining in-person and remote work.

Requirements

• Proven experience with Financial Management or ERP systems.
• 6+ years of project management experience.
• Experience in a customer-facing services role.
• Background as a Customer Success Manager or similar role in a SaaS company.
• Track record of building positive relationships with customers.
• Excellent verbal and written communication skills.
• Ability to chair meetings or host webinars.
• Experience with issue resolution and customer concern management.
• Ability to travel as needed.
• Fluency in English and German.

Benefits

• Employee-centric and collaborative culture.
• Flexible work arrangements.
• Opportunities for professional development.
• Focus on inclusion, belonging, and equity.
• Supportive work environment.