Senior Customer Success Manager - Pacific North West - Remote

Overview

Zscaler is seeking a Senior Customer Success Manager to join our Customer Success team, responsible for advocating for customer needs and ensuring successful deployments.

In Short

• Own a book of customers and act as their advocate.
• Collaborate with cross-functional teams for efficient customer deployments.
• Conduct monthly and quarterly business reviews as a trusted advisor.
• Work closely with Sales to identify expansion opportunities.
• 5+ years in a customer-facing role.
• 2+ years of knowledge in Cloud Services and Security.
• Experience with Internet and Security technologies preferred.
• Background in network transformation technologies is a plus.
• Join a supportive and inclusive company culture.
• Be part of a mission to enhance cloud security for enterprises.

Requirements

• 5+ years experience in customer-facing roles.
• 2+ years knowledge of Cloud Services and Security technologies.
• Strong communication and collaboration skills.
• Ability to manage customer relationships effectively.
• Experience in conducting business reviews.
• Familiarity with sales processes and expansion strategies.
• Technical knowledge in cybersecurity preferred.
• Understanding of networking concepts beneficial.
• Ability to work in a fast-paced environment.
• Commitment to diversity and inclusion.

Benefits

• Comprehensive health plans.
• Vacation and sick time off plans.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more.