Associate Product Support Engineer - Remote

Overview

Zowie is seeking a Product Support Engineer who combines customer empathy with technical curiosity to enhance support processes using AI tools.

In Short

• Handle support tickets with efficiency and empathy using AI tools.
• Maintain and improve knowledge base articles with AI assistance.
• Analyze recurring support issues using AI insights.
• Participate in experiments to improve workflows with AI.
• Collaborate with cross-functional teams to share AI best practices.

Requirements

• 1 year of experience in technical support or similar role.
• Fluency in AI tools like ChatGPT and GitHub Copilot.
• Strong problem-solving abilities and technical issue diagnosis.
• Curiosity and willingness to work with new tools.
• Excellent communication skills in English and Polish.

Benefits

• Opportunity to work in a forward-thinking AI environment.
• Engagement with leading consumer brands.
• Possibility of career growth in a dynamic company.