Remote Otter LogoRemoteOtter

Community Support Specialist (Part-Time) - Remote

Posted 1 week ago
Customer Service
Part Time
Worldwide
$25 - $30/hour

Overview

Zora is a new kind of on-chain social network where you can express yourself freely, connect with others, and discover the value of your imagination. We believe that by using crypto, we can enable a more equitable system for creators, fundamentally rediscovering the power of the internet.

We’re working tirelessly to make Zora available to as many people as possible with a simple, fun, and rewarding consumer app. Our mission is to make creating on the internet free and valuable.

In Short

  • Part-time role with a commitment of 20 hours per week.
  • Engage with the community and support creators.
  • Triage and prioritize support requests.
  • Collaborate with teammates across time zones.
  • Help reduce response times in support channels.
  • Create tickets for product and engineering teams.
  • Perform content moderation actions.
  • Strong understanding of Ethereum and crypto mechanics required.
  • Experience in customer support or community management is essential.
  • Work in a remote-first environment.

Requirements

  • Strong understanding of Ethereum, block explorers, tokens, and market mechanics.
  • Experience in customer support or community management.
  • Collaborative and detail-oriented approach.
  • Strong writing and communication skills.
  • Ability to work autonomously in a remote-first environment.
  • Familiarity with tokens, DEXs, and crypto.
  • Interest in web3 news and culture.
  • Hands-on experience with trading or using platforms like Zora.
  • Experience in community moderation.

Benefits

  • Remote-first culture, work from anywhere.
  • Competitive compensation including salary and token compensation.
  • Comprehensive benefits including healthcare options.
  • Retirement contributions with employer match.
  • Unlimited time off and flexible vacation policies.
  • Home office reimbursement for equipment and internet.
  • Career development opportunities.
  • Inclusive work environment focused on diversity.

Zora

Zora

Zora is a pioneering platform dedicated to transforming the creator economy by facilitating the creation, curation, and collection of NFTs. The company is committed to building a more equitable system for creators and communities, aiming to harness the power of the internet to empower individuals. Zora's mission is to create a community-owned economy that supports creators and enhances user engagement through innovative growth strategies and data-driven decision-making.

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