Community Support Specialist (Part-Time) - Remote

Overview

Zora is a new kind of on-chain social network where you can express yourself freely, connect with others, and discover the value of your imagination. We believe that by using crypto, we can enable a more equitable system for creators, fundamentally rediscovering the power of the internet.

We’re working tirelessly to make Zora available to as many people as possible with a simple, fun, and rewarding consumer app. Our mission is to make creating on the internet free and valuable.

In Short

• Part-time role with a commitment of 20 hours per week.
• Engage with the community and support creators.
• Triage and prioritize support requests.
• Collaborate with teammates across time zones.
• Help reduce response times in support channels.
• Create tickets for product and engineering teams.
• Perform content moderation actions.
• Strong understanding of Ethereum and crypto mechanics required.
• Experience in customer support or community management is essential.
• Work in a remote-first environment.

Requirements

• Strong understanding of Ethereum, block explorers, tokens, and market mechanics.
• Experience in customer support or community management.
• Collaborative and detail-oriented approach.
• Strong writing and communication skills.
• Ability to work autonomously in a remote-first environment.
• Familiarity with tokens, DEXs, and crypto.
• Interest in web3 news and culture.
• Hands-on experience with trading or using platforms like Zora.
• Experience in community moderation.

Benefits

• Remote-first culture, work from anywhere.
• Competitive compensation including salary and token compensation.
• Comprehensive benefits including healthcare options.
• Retirement contributions with employer match.
• Unlimited time off and flexible vacation policies.
• Home office reimbursement for equipment and internet.
• Career development opportunities.
• Inclusive work environment focused on diversity.