Tech & Community Support Specialist - Remote

Overview

We’re looking for a Tech & Community Support Specialist to deliver outstanding support experiences to our users and help grow a thriving, technically engaged community. You’ll act as a first point of contact for users, troubleshoot product questions, surface recurring issues, and contribute to community engagement across channels.

In Short

• Provide exceptional support to our users by addressing their technical inquiries and issues related to our products and services.
• Engage with the community through various channels, fostering a positive and supportive environment while promoting best practices.
• Assist in troubleshooting and resolving user problems, ensuring a high level of customer satisfaction.
• Document and categorize support requests, contributing to a knowledge base to improve future support experiences.
• Collaborate with cross-functional teams, including product development and marketing, to relay community feedback and help inform product enhancements.

Requirements

• ~2 years’ experience in customer success, sales support, or account management.
• Technical or scientific background.
• Strong English communication skills.
• Interest in AI, social platforms, and developer tools.
• Eager to learn and quick to figure things out.

Benefits

• Opportunity to work with leading AI teams.
• Engage in a dynamic and supportive work environment.
• Contribute to innovative AI products.
• Possibility for personal and professional growth.