Community Care & Support Specialist - Remote

Overview

We're looking for an empathetic and energetic Community Care Specialist to join our team and provide exceptional support to our betting community focused on Twitch streamer matches.

In Short

• Provide personalized, concierge-level support to users through Discord, Telegram, and Twitch
• Investigate and resolve user-reported issues with betting transactions, platform features, or account concerns
• Actively participate in Twitch chats of our partnered streamers to address questions and share exciting moments
• Celebrate big wins and notable bets with the community to maintain engagement
• Monitor and moderate community discussions to maintain a positive environment
• Build relationships with regular users and create a welcoming atmosphere for newcomers
• Share community feedback with our product team to help improve the platform

Requirements

• Empathy and strong communication skills
• Experience with community management on platforms like Twitch, Discord, and Telegram
• Ability to handle user inquiries and issues effectively
• Passion for gaming and betting communities
• Ability to work in a fast-paced environment

Benefits

• Opportunity to work in a dynamic and engaging environment
• Be part of a passionate team
• Flexible working hours