Community Support Specialist - Remote

Overview

Reddit is a community of communities, built on shared interests and trust, and is home to the most authentic conversations on the internet. We are seeking a Community Support Specialist to join our Community Support Team, focusing on managing ticketed support requests from moderators and users.

In Short

• Handle and resolve ticketed support requests from moderators.
• Provide first-line support for non-technical issues from Reddit users.
• Escalate complex issues to appropriate teams.
• Collaborate with cross-functional teams to enhance support processes.
• Maintain documentation of support interactions.
• Stay updated on platform changes and community guidelines.

Requirements

• Previous experience as a moderator on Reddit is required.
• Familiarity with Zendesk or similar ticketing systems.
• Experience in customer service support roles.
• Excellent verbal and written communication skills.
• Strong analytical skills for troubleshooting.
• Experience in team collaboration.

Benefits

• Equal opportunity employer.
• Commitment to reasonable accommodations for individuals with disabilities.