Senior Manager, Account Management - Commercial - Remote

Overview

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

In Short

• Lead the Commercial Account Management team covering all customer accounts under 2,000 employees.
• Build and develop a team of Account Managers to deepen customer relationships.
• Drive strategic expansions and ensure high retention.
• Partner cross-functionally with Sales, CS, Product, and Marketing.
• Participate in customer conversations and coach deal strategy.
• Design and optimize processes, KPIs, and incentives for efficiency.
• Act as a strong voice of the customer to align Zip’s roadmap with customer needs.
• Be a founding leader of a foundational GTM function as Zip grows.

Requirements

• 2–3+ years of experience leading Account Management or Sales teams.
• Proven success hitting revenue targets.
• Ability to manage high-volume customer portfolios.
• Strong analytical mindset with experience in forecasting and reporting.
• Experience in fast-growth SaaS environments.
• Passion for team development with experience coaching early-career sellers.

Benefits

• Start-up equity.
• Full health, vision & dental coverage.
• Team building events.
• Flexible PTO.
• Apple equipment plus home office budget.
• 401k plan.