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Customer Success Manager - Remote

Posted 15 weeks ago
Customer Service
Full Time
GB

Overview

Zimperium is an industry leader in enterprise mobile security, providing a complete mobile threat defense system that offers real-time protection against advanced mobile cyberattacks and malware.

In Short

  • Manage post-sale customer relationships
  • Build customer relationships and manage renewals
  • Facilitate expansion opportunities
  • Drive solution adoption and business value
  • Manage escalations and achieve customer delight
  • Demonstrate product and domain expertise
  • Maintain high customer satisfaction
  • Gather customer feedback for product improvement
  • Assist with customer onboarding and deployment planning
  • Collaborate with internal teams to address customer issues

Requirements

  • B.S. in Computer Science or equivalent engineering degree
  • 10+ years of experience with enterprise software solutions
  • 5+ years in customer success roles, preferably in security
  • Strong problem-solving skills and business acumen
  • Database/SQL skills are a must
  • Domain expertise in Mobility & Security is desirable
  • Ability to travel as needed to customer sites

Benefits

  • Work in a fast-growing company
  • Opportunity to manage large enterprise customers
  • Collaborate with engineering and product teams
  • Gain in-depth knowledge of the product
  • Be a trusted advisor to customers
Zimperium logo

Zimperium

Zimperium is a pioneering company in the field of enterprise mobile security, recognized as the first and only provider of a comprehensive mobile threat defense system. Their innovative solutions deliver real-time, on-device protection against a wide range of advanced mobile cyberattacks and malware, ensuring the safety of users' devices, networks, and applications across iOS, Android, and Windows platforms. With a strong emphasis on privacy, Zimperium employs a non-intrusive approach to safeguard user data while leveraging award-winning machine learning technology. As a rapidly growing organization, Zimperium is committed to maintaining high levels of customer satisfaction and fostering collaboration among its teams to address customer needs effectively.

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