Customer Success Manager - Technical (Mobile Applications & Cybersecurity) - Remote

Overview

The Customer Success Manager will manage post-sale customer relationships, ensuring customer satisfaction and driving product adoption in the field of mobile cybersecurity.

In Short

• Manage client relationships to ensure renewals and referenceability.
• Drive product adoption and demonstrate business value to customers.
• Provide product and domain expertise to act as a trusted advisor.
• Maintain a high level of customer satisfaction and manage risks.
• Gather customer feedback to drive product capabilities.
• Assist customers with deployment planning and best practices.
• Proactively manage risks for smooth solution rollout.
• Utilize strong problem-solving skills and business acumen.
• Work with large enterprise customers in a customer success role.
• Possess database and SQL skills.

Requirements

• B.S. in Computer Science or equivalent engineering degree.
• 10+ years of experience with enterprise software solutions.
• 5+ years in customer success roles, preferably in security.
• Self-motivated with strong problem-solving skills.
• Domain expertise in mobility and security is highly desirable.

Benefits

• Opportunity to work with an industry leader in mobile security.
• Be part of a fast-growing company with innovative solutions.
• Engage with a diverse range of enterprise customers.
• Contribute to product development through customer feedback.