Customer Service Representative (CSR) - Remote

Overview

We are seeking a customer-facing Customer Service Representative (CSR) to serve as the daily point of contact (POC) for broker customers. This role is communication-heavy and requires strong coordination between external partners and internal operations teams to ensure smooth information flow and timely updates.

In Short

• Act as the primary daily point of contact for broker customers
• Provide frequent status updates and respond to customer inquiries in a timely and professional manner
• Relay information between external customers/brokers and internal teams
• Coordinate and direct operational traffic to the appropriate internal departments
• Ensure accuracy and clarity of information shared across all parties
• Proactively follow up on open items to support operational efficiency and customer satisfaction
• Maintain detailed records of communications and updates

Requirements

• Strong verbal and written communication skills
• Experience in a customer-facing or client support role preferred
• Ability to manage multiple updates and priorities in a fast-paced environment
• Strong organizational and coordination skills
• Comfortable working cross-functionally with operations and internal teams
• Customer-focused mindset with attention to detail

Benefits

• Working schedule: 0700-1630 CST M-F with a (1) hour lunch break.
• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote eligibility