Sr. Customer Service Representative - Remote

Overview

The Sr. Customer Service Representative is responsible for providing exceptional customer interface and support, ensuring the satisfaction and trust of high-volume customers while collaborating with the National Accounts Sales Team.

In Short

• Primary owner of relationships with high-volume customers.
• Coordinates quote activities with sales representatives.
• Comfortable quoting various categories including fencing solutions.
• Provides technical support for commercial and industrial job types.
• Tracks awarded jobs and monitors win/loss percentages.
• Maintains records of customer interactions and transactions.
• Interacts with prospects to qualify leads.
• Orders materials from vendors and tracks fulfillment.
• Collaborates effectively with account specialists.
• Responds to bid requests and develops customer relationships.

Requirements

• 5+ years of experience in the fence industry.
• Familiarity with quoting technical jobs.
• Understanding of commercial jobs such as solar and data.
• Proven experience in a large-scale B2B environment.
• Excellent communication and active listening skills.
• Experience with construction or distribution scheduling preferred.
• Technical skills in Microsoft Suite and Salesforce.

Benefits

• Medical, Dental, and Vision coverage for employees and families.
• Company Paid Life Insurance and Disability Insurance.
• 24/7 Doctor Visits through Live Health Online.
• Legal Assistance and Employee Assistance Program.
• Identify Theft Protection.
• Discounts on products and services nationwide.
• 401k Retirement Program with strong company match.
• Competitive wage, career advancement, and training opportunities.