Senior Cloud Support Engineer - Remote

Overview

Zadara is seeking a highly skilled and motivated Sr. Cloud Support Engineer with over five years of hands-on experience supporting cloud-based infrastructure and services. In this role, you will act as a key escalation point and play a critical role in ensuring the performance, reliability, and availability of our cloud solutions across diverse environments.

In Short

• Build and maintain strong relationships with customers.
• Ensure a customer-first approach in all interactions.
• Provide quality technical guidance and training.
• Troubleshoot, design and deploy advanced L2 and L3 Networks.
• Service, analysis and resolution of tasks and support tickets.
• Prioritize and manage multiple concurrent tasks.
• Respond to tickets with urgency and clarity.
• Provide high-level technical support.
• Escalate tickets to the next level.
• Configure servers, networking equipment, and cloud resources.

Requirements

• 5+ years experience in administration, configuration, and tuning of Linux systems.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Solid understanding of network design and configuration of network devices.
• Solid experience with storage systems.
• Scripting experience (Bash, Python, etc.).
• Excellent written and verbal communication skills.

Benefits

• Paid time off.
• Medical, Dental, Vision insurance.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• 401(k) plan with matching.
• Basic life and AD&D insurance.