Director of Client Strategy - Remote

Overview

YipitData is seeking a Director of Client Strategy to enhance relationships with key brand and retail customers, ensuring value creation and strong client engagement.

In Short

• Lead and develop a team of Client Strategy Managers.
• Drive successful renewal processes and outcomes.
• Understand client needs and provide top-notch service.
• Support upsell opportunities with the AE team.
• Collaborate with cross-functional teams for high-value insights.
• Implement best practices for account management performance.
• Build relationships with decision-makers.
• Utilize product expertise to enhance user engagement.
• Focus on retention and revenue goals.
• Work in a remote-friendly environment with flexible hours.

Requirements

• 5+ years of leadership experience in Customer Success or Account Management.
• 6+ years in gross retention focused roles.
• Strong client relationship management skills.
• Adept at identifying risks and mitigating churn.
• Strategic thinker with data insights skills.
• Experience managing the client relationship lifecycle.
• Ability to navigate complex organizations for revenue opportunities.
• High emotional intelligence and sensitivity to client needs.
• Entrepreneurial spirit and problem-solving skills.
• Track record of exceeding retention targets.

Benefits

• Flexible work hours and vacation.
• Generous 401K match and parental leave.
• Wellness budget and learning reimbursement.
• Equity options included in the compensation package.
• Empowerment to learn and grow in a supportive environment.