Customer Service Representative - Remote

Overview

We're on the hunt for a dependable and sharp-witted Customer Service Representative to serve as the voice of our partner brands in the skilled trades. You’ll handle the calls that make business happen—scheduling jobs, solving issues, and ensuring every customer feels heard and helped.

In Short

• Manage inbound calls, emails, and chat support with professionalism and urgency
• Book service appointments accurately and efficiently
• Input customer details into CRM and scheduling platforms
• Provide clear information regarding services and pricing
• Follow up on scheduled services and pending customer issues
• Identify when to escalate issues
• Maintain focus on customer satisfaction

Requirements

• Fluent English communication—both spoken and written
• Minimum 1 year of customer service experience
• Strong background in construction or skilled trades
• Comfortable working with tech tools
• Fast learner with strong attention to detail
• Reliable internet and a quiet home office setup
• Self-starter mindset with a customer experience focus

Benefits

• 100% remote work setup with flexibility
• Be part of a growing team supporting top-tier brands
• Receive dedicated training and support
• Unlock long-term growth opportunities
• Competitive pay: $5–$8 USD/hour
• Full-time schedule: 40 hours per week
• Access to consistent work and professional development