VIP Account Manager - Remote

Overview

The VIP Account Manager plays a pivotal role in driving growth within the high-value VIP segments, centered around relationship-building and delivering exceptional VIP customer service.

In Short

• Lead strategic initiatives to drive growth and revenue through VIP engagement.
• Cultivate lasting relationships with VIP players.
• Provide enhanced proactive service to VIP members.
• Resolve escalated issues from VIP customers.
• Collaborate with Data Analysts for VIP account reviews.
• Partner with VIP Promotions team to boost engagement.
• Offer insights to product and marketing teams.
• Deliver accurate inter-departmental reports.
• Work closely with operations team on VIP customer checks.

Requirements

• Previous Account Management experience.
• Fluent in English, verbal and written.
• Exceptional interpersonal skills.
• Strong numeracy competency.
• Experience with Sales/VIP clients.
• Aptitude for effective decision-making.
• Task management and prioritization skills.
• Target-driven with a track record of meeting objectives.
• Excellent communication skills.
• Adaptable to dynamic environments.

Benefits

• Opportunity to work in a dynamic and innovative company.
• Engage in a high-growth environment.
• Build and scale business functions.
• Collaborate with talented individuals.