Patient Access Specialist - Remote

Overview

The Patient Access Specialist at Cencora plays a crucial role in delivering advanced services to patients, providers, and caregivers, contributing to the company's mission of improving health outcomes for individuals and animals.

In Short

• Provide advanced services related to billing, coding, and claims assistance.
• Deliver exceptional customer service to both internal and external customers.
• Act as a regional expert on payer trends and reimbursement issues.
• Maintain confidentiality of patient information.
• Work independently from a queue and manage time effectively.
• Assist with prior authorizations and coordination of benefits.
• Perform related duties as assigned and apply company policies.
• Utilize Microsoft Excel, Outlook, and Word proficiently.
• Engage in ongoing training and professional development.
• Contribute to a culture of inclusivity and wellness.

Requirements

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum of four years of experience in customer service or healthcare-related fields.
• Advanced customer service and communication skills.
• Ability to build productive relationships with stakeholders.
• Strong analytical and organizational skills.
• Knowledge of the healthcare industry preferred.
• Self-motivated and capable of working independently.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including adoption assistance and paid parental leave.
• Training programs and professional development resources.
• Opportunities for mentorship and volunteer activities.
• Inclusive culture that promotes wellness and personal growth.