Caseworker - Remote

Overview

The Caseworker at Cencora plays a crucial role in managing patient cases and providing support to healthcare professionals and funding bodies. This position is integral to ensuring adherence to company protocols and improving patient outcomes.

In Short

• Manage assigned projects and cases
• Provide telephone support for patients and healthcare professionals
• Adhere to case-management protocols
• Conduct market research initiatives
• Document activities in a program-specific database
• Participate in ongoing training and development
• Report adverse events and manage communications
• Train new caseworkers
• Ensure compliance with healthcare regulations
• Work collaboratively with cross-functional teams

Requirements

• Associate's degree or equivalent experience
• Minimum one year of customer service experience
• Bilingual in French and English is an asset
• Strong problem-solving skills
• Attention to detail and ability to multitask
• Experience in the medical or pharmaceutical field is a plus
• Knowledge of Microsoft Word, Excel, and Outlook
• Strong communication and interpersonal skills
• Ability to work effectively under deadlines
• Excellent organizational skills

Benefits

• Comprehensive medical, dental, and vision care
• Support for working families, including backup care and adoption assistance
• Paid parental and caregiver leave
• Professional development opportunities
• Access to mentorship programs and volunteer activities
• Inclusive company culture
• Employee resource groups
• Focus on physical, emotional, financial, and social wellness