Bilingual Caseworker - Remote

Overview

The Bilingual Caseworker will manage assigned projects and cases, providing essential support to patients and healthcare professionals while adhering to company processes.

In Short

• Manage assigned projects and cases.
• Provide telephone support for patients and healthcare professionals.
• Implement and adhere to case management protocols.
• Document activities in program-specific databases.
• Participate in ongoing training and development.
• Communicate effectively with team members and management.
• Assist in training new caseworkers.
• Report adverse events to relevant departments.
• Perform additional duties as required.
• Work within a team to improve patient access to therapies.

Requirements

• General training in business administration, sales, or related fields.
• Minimum of one year experience in customer service.
• Bilingual in French and English.
• Strong problem-solving skills.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Attention to detail and ability to multitask.
• Experience in the medical or pharmaceutical field is an asset.
• Effective communication skills.
• Strong organizational skills.
• Ability to meet deadlines consistently.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including backup dependent care.
• Paid parental and caregiver leave.
• Professional development resources and training programs.
• Opportunities for mentorship and volunteer activities.
• Inclusive culture promoting personal growth.
• Access to behavioral health solutions.
• Flexible work arrangements.
• Commitment to equal employment opportunity.
• Reasonable accommodations for individuals with disabilities.