Customer Success Manager III, Film & Television - Remote

Overview

Wrapbook is seeking a skilled and strategic Customer Success Manager (CSM) to join our Film & Television (FTV) team, focusing on Mid-Market clients. You will serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction.

In Short

• Own a portfolio of Film & Television Mid-Market clients post-onboarding.
• Drive client success by deepening relationships and increasing feature adoption.
• Collaborate closely with Paymasters for accurate payroll processing.
• Lead proactive engagements tailored to client goals.
• Monitor client health and payroll volume trends.
• Act as the voice of the customer for product development.
• Navigate union and non-union workflows.
• Partner cross-functionally to solve complex challenges.
• Contribute to internal documentation and best practices.

Requirements

• 3+ years of experience as a film and television paymaster.
• Customer focused mindset with consultative servicing skills.
• Strong verbal and written communication skills.
• Ability to strategically work through problems.
• Intense sense of ownership and urgency.
• Thrive in a dynamic and collaborative environment.

Benefits

• Unlimited Paid Time Off.
• Work from anywhere in Canada and USA.
• Health and Dental benefits.
• Up to $1,500 USD/$2,025 CAD towards IT setup for home.
• Up to 2% matching RRSP/401K.
• Learning and Development opportunities.
• Up to $50 USD/$67.50 CAD towards Internet/Cell phone service.