Technical Account Manager - Remote

Overview

World Host Group (WHG) is currently looking for an experienced and passionate Technical Account Manager to join our dynamic and growing Sales department!

In Short

• Currently only open to US-based candidates
• Position is full-time and fully remote
• Position will typically follow a Monday-Friday, 9a-5p Eastern Time schedule
• This role will occasionally require schedule flexibility, including weekends and varying shifts, based on business needs
• Position is eligible for uncapped commission

Requirements

• 3+ years of professional sales experience in an account management or similar client-facing role required, preferably in web hosting or a similar SaaS environment
• 3+ years of experience in managing client relationships and driving revenue growth with a focus on meeting sales targets, KPIs, and delivering an exceptional client experience
• Expert ability to read, write, and speak effectively in English through ALL utilized channels (email, live chat, and phone)
• Strong technical understanding of web hosting, web infrastructure, and digital agency needs
• Exceptional communication skills with the ability to articulate various web hosting product solutions to stakeholders at all technical skill levels (from non-technical to highly advanced clients)
• Proven track record of full-cycle client account management, from initial sourcing and inquiry conversations through onboarding and ongoing management
• Experience in a remote work environment strongly preferred, ideally with a globally dispersed organization

Benefits

• Generous amount of Paid Time Off (PTO) hours, available DAY 1!
• The ability to work from home; positions are 100% remote
• Paid parental leave
• Subsidized health insurance - WHG pays a substantial portion of insurance costs for our team members
• Low-cost, high coverage dental and vision insurance options
• Company-matching 401(k) plans (Traditional and Roth available)
• Company-sponsored life and disability insurances