Head of Customer Retentions - EMEA Time Zone - Remote

Overview

The Head of Customer Retentions is a senior-level management role responsible for overseeing and developing the Retentions department, managing initiatives, leading a team, and monitoring KPIs to enhance client relationships.

In Short

• Remote position following European working hours.
• Full-time managerial role.
• Requires schedule flexibility across 7 days, including weekends.
• Ability to travel up to 25% of the time.
• Develop and manage customer retention strategies.
• Lead and mentor a customer retention team.
• Build relationships with high-value customers.
• Monitor and report on customer retention KPIs.
• Collaborate with other departments for impactful campaigns.
• Utilize customer feedback to improve satisfaction.

Requirements

• 4+ years in customer retention or customer success leadership.
• 4+ years of supervisory experience in a SaaS organization.
• Experience in large-scale retention strategy implementation.
• Fluent in English across all communication channels.
• Strong understanding of customer segmentation and lifecycle marketing.
• Experience in a remote work environment.
• Familiarity with web hosting technology is a plus.

Benefits

• Global opportunities for growth and career development.
• Dynamic and collaborative team environment.
• Commitment to innovation and exceptional customer service.