EMEA Head of Dedicated Customer Success - Remote

Overview

As Ashby’s first EMEA Customer Success leader, you will have the opportunity to shape our Customer Success function in the region, ensuring a remarkable experience for our customers as we scale.

In Short

• Lead and grow a high-performing Customer Success team in EMEA.
• Elevate the customer experience across the EMEA CS team.
• Own the Dedicated CS segment for the region.
• Collaborate with existing CS leadership and cross-functional teams.
• Implement innovative strategies tailored to EMEA customers.
• Utilize data to drive decision-making and continuous improvement.
• Focus on customer-centric approaches and product adoption.
• Establish processes and customer engagement models in-market.
• Foster a culture of excellence and empathy within the team.
• Ensure alignment of team goals with company objectives.

Requirements

• Proven leadership in growing Customer Success teams in a SaaS environment.
• Strong strategic thinking and understanding of the customer journey.
• Experience in regional expansion and establishing processes.
• Ability to collaborate with cross-functional stakeholders.
• Innovative mindset with a focus on first-principles-driven strategies.
• Analytical skills to drive decision-making and improvements.
• Deep understanding of B2B customer needs.
• Experience in product adoption and customer lifecycle engagement.

Benefits

• Emphasis on high-quality work and avoiding quick hacks.
• Sell a product that excites prospects and customers.
• Competitive compensation offered.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• $100/month education budget with manager approval for conferences.
• Extended health benefits for you and your dependents.
• Generous equipment and office furniture budget.