Technical Project Manager - Remote

Overview

We’re looking for a Technical Project Manager to guide our customers through their most critical early experiences with Workshop, blending strong technical expertise with project management skills. This role will plan and manage customer implementations end-to-end, ensuring all technical setup and onboarding milestones are completed thoroughly, efficiently, and with a high degree of care.

In Short

• Own the full onboarding lifecycle, from initial project planning to technical setup and go-live.
• Create a positive first impression, develop strong customer relationships, and instill confidence in Workshop’s technical solutions.
• Guide customers through configuration of Workshop, including integrations with enterprise IT systems.
• Proactively guide customers to early wins, helping them achieve success quickly.
• Diagnose, escalate, and resolve technical issues in partnership with the Product team.
• Work closely with Customer Success, Sales, and Product teams to align on customer goals.
• Transition customers seamlessly to their long-term Customer Success Manager.
• Capture and communicate customer feedback to influence the product roadmap.

Requirements

• 2+ years in a customer-facing, technical, or project management role (preferably in SaaS).
• Experience managing multiple implementation projects of varying pace and complexity.
• Familiarity with enterprise IT deployments, identity systems, and email/DNS configuration.
• Strong problem-solving skills and technical curiosity.
• Excellent organizational skills with high attention to detail.
• Ability to clearly communicate with diverse audiences.
• A proactive, ambitious mindset with a proven ability to deliver results.
• Exceptional written and verbal communication skills.

Benefits

• Fast growing, venture-backed startup environment.
• Opportunity to impact employee-centric campaigns.
• Equal Opportunity Employer.