Customer Success Manager (Mid Market) - Remote

Overview

Workshop is looking for a Customer Success Manager (CSM) to work alongside our Customer Success team to establish and support long-lasting relationships with our customers. You’ll ensure that our customers receive exceptional value from the products and features they utilize. You’ll also partner closely with our Account Managers to identify new business opportunities within the customer base.

In Short

• Develop strong relationships with customers, and help them achieve long term value in the products, features and workflows
• Inspire new ways to use Workshop through 1:1 conversations and education of new features
• Review customer health across your market segment, identifying potential risks or growth opportunities
• Act as the voice of the customer internally, surfacing feedback and product requests
• Drive and own customer renewal conversations

Requirements

• 1+ years experience in a customer-facing role; SaaS experience preferred
• Ability to manage multiple customer relationships of varying levels of complexity and interaction
• A proactive, positive and ambitious mindset
• High attention to detail
• To be an excellent communicator among both internal and external audiences

Benefits

• Fast growing, venture-backed startup environment
• Opportunity to create more happy Mondays for employees everywhere
• Build software to help internal communications teams