Crisis & Resource Counsellor - Remote

Overview

The Crisis & Resource Counsellor will provide support and resources to seniors in crisis through telephone and webchat services, ensuring appropriate responses and referrals to services.

In Short

• Respond to referrals and requests for service and information.
• Conduct initial screenings using standardized tools.
• Assess risk and safety for callers.
• Provide supportive counselling and crisis de-escalation.
• Utilize electronic systems for referrals and documentation.
• Collaborate with healthcare providers for client-centered care.
• Maintain accurate statistical data for reporting.
• Stay updated on resources to assist callers.

Requirements

• Bachelor Degree in Social Work or related field.
• Registration with a relevant regulatory body.
• 2+ years of experience in telephone counselling and crisis intervention.

Benefits

• Opportunity to work remotely after training.
• Flexible work hours.
• Supportive work environment.