Technical Account Manager - Remote

Overview

Join Wiz, a company reinventing cloud security and empowering businesses to thrive in the cloud. As a Technical Account Manager, you will provide strategic and hands-on technical guidance to customers throughout their journey with the Wiz platform.

In Short

• Provide expert guidance on deployment and operational best practices.
• Serve as the primary liaison for technical questions or escalations.
• Contribute to workshops to help customers unlock the value of the Wiz platform.
• Develop trusted advisor relationships with customer stakeholders.
• Help customers create Success Plans with key performance indicators.
• Measure and report on customers’ achievement of key performance indicators.
• Identify and resolve technical issues to ensure customer satisfaction.
• Advocate for customer needs across departments.
• Collaborate with sales and renewal teams for contract renewals.
• Maintain up-to-date knowledge of the Wiz platform and cloud security threats.

Requirements

• 3+ years in technical customer-facing roles.
• Strong understanding of cloud services and security best practices.
• Familiarity with container technologies like Docker and Kubernetes.
• Strong problem-solving skills for troubleshooting technical issues.
• Experience building relationships with enterprise clients.
• Excellent communication and interpersonal skills.
• B.S. in Computer Science or equivalent experience.
• Fluency in German.

Benefits

• Opportunity to work in a fast-growing startup.
• Collaborative and innovative company culture.
• Contribute to customer success and impactful projects.
• Freedom to think creatively and use a full range of skills.
• Work with a diverse team from over 13 countries.