Customer Experience Manager, East - Remote

Overview

As the Customer Experience Manager, you will engage with strategic customers to deliver business value and drive revenue growth, focusing on cloud security practices and ensuring seamless collaboration across teams.

In Short

• Lead diverse projects with a focus on cloud security.
• Interface with key stakeholders to ensure effective communication.
• Establish strong relationships with customers at all levels.
• Guide customers through their cloud security adoption journey.
• Identify and pursue strategic opportunities related to cloud security.
• Drive customer enablement and training on cloud security awareness.
• Implement governance structures for partnerships.
• Collaborate with account teams to enhance security strategies.
• Advocate for customer needs within the organization.
• Ensure best practices in cloud security are followed.

Requirements

• 5+ years of experience in a customer-facing strategic role.
• Proven track record with Fortune 100 customers.
• Excellent communication and interpersonal skills.
• Deep understanding of Security SaaS offerings.
• Ability to engage with stakeholders at all levels.
• Strong project management experience.
• Innovative problem-solving skills.
• Ability to drive customer engagement effectively.
• Understanding of cloud security requirements.
• Agility in learning new products and pricing models.

Benefits

• Competitive benefits package.
• Health, dental, and vision insurance.
• Flexible spending accounts.
• Home office setup reimbursement.
• Employee assistance program.
• Flexible paid time off and holidays.
• 401(k) retirement savings plan with employer match.
• Short- and long-term disability insurance.
• Paid leave programs including parental and medical leave.
• Participation in equity plan and incentive compensation.