IT Technician (Help Desk Support) - Remote

Overview

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of success and a culture that values world-class talent.

In Short

• Provide tier 1 support for all end users both remotely and in person.
• Diagnose and resolve technical issues including those related to macOS, Windows, Linux, audiovisual systems, office networks, peripherals, and software.
• Collaborate with stakeholders such as HR, conducting onboarding sessions for new employees globally.
• Draft and update documentation related to supported technologies and processes.
• Set high standards for quality in service desk activities.
• Stay current on technologies used by the company and train employees on best practices.

Requirements

• 3+ years of experience supporting end users both in-person and remotely.
• Experience with IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity.
• Significant experience providing software support to Windows and macOS users.
• Experience providing white glove support for C-Suite and Executives.
• Strong background in IT support in a startup or SaaS tool administration.
• Practical grasp of networking and troubleshooting wireless networks.

Benefits

• Medical, dental and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• Short- and Long-term Disability Insurance.
• Life & Accident Insurance.
• 401(k) Retirement Savings Plan (with employer match).
• Flexible paid time off + 11 paid holidays.
• Paid leave programs including parental and medical leave.