IT Technician (Help Desk Support) - Remote

Overview

Wiz is looking for an outstanding IT Technician (Help Desk Support) to help spread the Wiz magic. This role involves providing support to end users both remotely and in person, contributing to a diverse portfolio of hardware and software products used by all Wizards across the globe.

In Short

• Provide tier 1 support for all end users both remotely and in person.
• Provide in-office executives with a white glove IT experience.
• Diagnose and resolve technical issues including those related to macOS, Windows, Linux, audiovisual systems, office networks, peripherals, and software.
• Participate in asset management activities related to both hardware and software.
• Effectively collaborate with stakeholders such as HR and perform onboarding sessions for new employees globally.
• Draft and update internal and end user facing documentation related to supported technologies and processes.
• Set high standards for quality in all service desk activities.
• Stay current on technologies used by the company and train employees on best practices.

Requirements

• 2+ years of experience supporting end users both in-person and remotely.
• Experience providing white glove support for C-Suite and Executives.
• Significant experience providing software support to Windows and macOS users.
• Strong background in IT support in a startup environment or SaaS tool administration.
• Supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity.
• Strong grasp of networking and ability to troubleshoot wireless networks.

Benefits

• Work with a diverse team from over 13 countries.
• Opportunity to make a significant impact in a growing market.
• Freedom to think creatively and contribute to record growth.