Help Desk Support Technician - Remote

Overview

FusionTek is a Managed Service Provider focused on IT infrastructure management for small- to mid-sized businesses. We are looking for a Help Desk Support Technician dedicated to client satisfaction and skilled in resolving technical issues.

In Short

• Provide desktop and laptop support, including break/fix issues.
• Install and configure applications and user level settings.
• Investigate and remediate malware alerts.
• Assist users in enrolling in MFA.
• Document, track, and escalate tickets through our ticketing system.
• Maintain up-to-date documentation in our platform.
• Work with a team to deliver world-class service to clients.
• Work schedule is Friday to Monday, flexible timing during daylight hours.
• Communicate technical information to non-technical users.
• Focus on client satisfaction and technical issue resolution.

Requirements

• Working knowledge of desktop operating systems.
• Experience with Windows 10 / 11 and MacOS.
• Familiarity with Office 365 and Active Directory.
• Strong communication skills.
• Ability to work in a team environment.
• Results-oriented with a focus on client satisfaction.
• Experience in troubleshooting technical issues.
• Ability to document and track technical issues effectively.
• Willingness to learn and grow in the role.
• Availability to work the specified schedule.

Benefits

• Opportunity to work with a friendly and intelligent team.
• Gain valuable knowledge in IT support.
• Flexible work schedule during daylight hours.
• Focus on personal and professional growth.
• Engage in a culture of teamwork and collaboration.
• Work in a supportive environment that values client satisfaction.
• Participate in a growing company with a strong mission.
• Access to ongoing training and development opportunities.
• Contribute to a positive work culture.
• Be part of a company that values honesty and transparency.