Desktop Support Technician - Remote

Overview

We are searching for Desktop Support Technicians to support our client, a major hospital system in northern Massachusetts. You will help install, upgrade, and troubleshoot all hardware and software for the installed client base.

In Short

• Provide on-site and remote technical support to users.
• Fully document support tickets on reported issues.
• Remotely assist customers through installation of applications and computer peripherals.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting when required.
• Test alternative pathways to resolve an issue.
• Customize desktop applications to meet user needs.
• Escalate issues as appropriate.
• Follow up with clients to ensure continued system functionality.
• Create technical documentation and manuals.

Requirements

• An ability to work independently and in a team setting with others professionally and respectfully.
• An ability to adjust to changing situations to meet urgent and critical issues.
• Hands-on experience in Operating Systems and Office Suite, including MS Teams.
• Working knowledge of office automation products and computer peripherals.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear and concise instructions.
• Excellent problem-solving and multitasking skills.
• Service Now experience (preferred).
• Help Desk / Desktop support three years+ (preferred).
• Strong, systematic, and professional problem-solving skills.

Benefits

• Deliver high-quality customer service and technical support.
• Customer-oriented attitude.