Device Support Technician - Remote

Overview

Sharetec is looking for a Device Support Technician to join our team!

In Short

• Provide first-level technical support to end users regarding hardware-related issues.
• Diagnose and resolve hardware problems related to supported devices.
• Install, configure, and deploy new hardware devices.
• Troubleshoot TCP/IP-related issues.
• Maintain accurate records of incidents using Salesforce CRM.
• Educate end users on best practices for hardware usage.
• Collaborate with IT teams to improve processes.
• Stay updated with the latest technology trends.
• Demonstrate minimal Red Hat knowledge.
• Work independently and collaboratively within a team.

Requirements

• High school diploma or equivalent; technical certifications are a plus.
• Proven experience in providing technical support in a Tier 1 role.
• Strong knowledge of computer hardware components and peripherals.
• Familiarity with Windows and/or Mac operating systems.
• Solid understanding of network connectivity.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication skills.
• Ability to prioritize and manage multiple tasks.
• Strong documentation and organizational skills.
• Flexibility to work outside regular business hours if required.

Benefits

• Competitive salaries.
• Medical, dental, vision, life and disability coverage.
• Paid Time Off (PTO) and paid holidays.
• $1,000 employee referral program.
• 401(k) and 401(k) matching.
• Department and company outings.