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Desktop Support Technician - Remote

Posted 5 days ago
Customer Service
Full Time
USA

Overview

We are seeking a skilled Desktop Support Technician to provide both in-person and remote technical support to end users. This hybrid role combines hands-on troubleshooting with remote assistance via inbound calls.

In Short

  • Provide onsite desktop support 3 days per week in Morrisville, NC
  • Deliver remote support 2 days per week via inbound phone calls
  • Perform basic break/fix services for end users
  • Handle email, Azure, and identity administration tasks, including password resets
  • Occasionally complete tasks outside standard working hours

Requirements

  • Minimum 2 years of desktop support experience
  • Strong communication and problem-solving skills
  • Familiarity with Microsoft environments including Azure and identity management

Benefits

  • Full-Time employment
  • Hybrid work model
Matrix Global logo

Matrix Global

Matrix Global Services is a leading multinational corporation with over 30 years of experience in providing innovative technology, consulting, and outsourcing solutions. With a presence in more than 10 countries and a workforce of over 13,000 professionals, Matrix is dedicated to delivering exceptional results tailored to the unique needs of its clients across various industries. The company specializes in a wide range of services, including advanced technology solutions, strategic consulting, digital transformation, cloud computing, cybersecurity, and managed services. Matrix prides itself on its commitment to excellence, adaptability, and fostering a collaborative work environment that encourages professional growth and development.

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