Desktop Support Technician - Remote

Overview

As a Desktop Support Technician at Levata, you will be part of a team providing in-house technical PC hardware and software support, working with various equipment and systems.

In Short

• Assist personnel with PCs, networks, printers, software, and phones.
• Package, test, deploy, update, and troubleshoot software.
• Create and maintain desktop images.
• Perform routine network and PC installation, and troubleshoot related problems.
• Setup new users in systems.
• Remove/disable system access for departing employees.
• Analyze desktop hardware and software processes for efficiency.
• Document processes and procedures.
• Coordinate upgrade of desktop equipment and software.
• Maintain ticketing system for prioritizing tasks.

Requirements

• 1+ years of IT experience.
• Technical experience with VOIP Phone Systems, CRM/ERP, Automated Software Deployment, and Virtualization Technologies.
• Certification in CompTIA A+ preferred.
• Problem analysis and resolution skills.
• Strong attention to detail.
• Exceptional oral and written communication skills.
• Ability to work independently and as part of a team.

Benefits

• High income potential with a competitive base salary.
• Comprehensive benefits package including medical, dental, vision, and more.
• Fitness Reimbursement.
• Employee Assistance Program.
• Hybrid & Remote Work Models.
• Paid Volunteer Time.
• A vibrant company culture and fun work environment.