Desktop Support Technician - Remote

Overview

We’re looking for a talented Desktop Support Technician to join a forward-thinking UK-based company, providing essential technical support and ensuring smooth IT operations.

In Short

• Deliver first and second-line IT support, troubleshooting technical issues promptly.
• Maintain and manage IT infrastructure, covering software, hardware, and networks.
• Identify and resolve hardware, software, and connectivity problems.
• Implement security updates, patches, and compliance measures to safeguard IT systems.
• Assist with onboarding and off boarding processes, ensuring proper IT setup.
• Document technical solutions and procedures for future use.
• Work collaboratively with internal teams to improve IT systems and efficiency.
• Provide remote assistance using IT help desk tools and ticketing systems.

Requirements

• At least 1-2 years of IT support experience in a professional setting.
• Strong proficiency in Windows & Mac OS, networking, and cloud applications.
• Hands-on experience with Microsoft 365, Google Workspace, VPNs, and remote desktop tools.
• Knowledge of IT security best practices and troubleshooting techniques.
• Ability to work independently in a remote environment.
• Excellent problem-solving skills and clear communication abilities.
• Essential equipment: A reliable laptop, high-speed internet, and a headset with a microphone.

Benefits

• Flexibility in work hours.
• Growth opportunities in a remote setting.
• Collaboration with an innovative UK-based company.