Desktop Technician - Remote

Posted 12 weeks ago

DevOps / Sysadmin

Full Time

CA, USA

$32.21 - $38.65/hour

Desktop Support

Technical Support

Windows Operating Systems

Overview

Planned Parenthood Los Angeles is seeking an experienced Desktop Support Specialist with excellent technical skills to work full-time in our Downtown Los Angeles Headquarters. The primary goal of the Desktop Technician is to ensure secure, maximum availability of technology resources for PPLA staff across the organization.

In Short

Provide hands-on end user device support, including desktop, laptop, mobile and desk phone hardware and software troubleshooting.
Serve as an additional point of contact for the help desk, handling technical requests and providing remote support.
Diagnose, maintain, upgrade, repair, and configure desktop systems.
Monitor, log, and track assigned IT support tickets.
Assist with software deployments and patching of desktop systems.
Provide on-site technical support throughout the organization.
Contribute to the maintenance of IT asset inventory.
Assist with A/V setup and support for Agency events.
Participate in user training sessions on common desktop applications.
Support system security measures on desktop systems.

Requirements

High school diploma or equivalent required.
Associate college degree in IT-related field or relevant certifications preferred.
ITIL experience or certifications highly preferred.
At least 5 years’ experience as a Desktop Technician or in a similar IT support role.
At least 1-year hands-on experience with desktop management and remote support tools.
Minimum 5 years’ experience of Windows operating systems.
Ability to meet Los Angeles County background check requirements.
Reliable means of transportation for onsite and off-site work.
Availability to work flexible hours, including weekends and evenings.
Excellent written and verbal communication skills.

Benefits

Medical, dental, and vision coverage options.
Free basic life/AD&D policy.
Short Term Disability, Critical Illness and Accident policies.
403(b) Retirement plan with up to 3% employer match.
Generous vacation, sick, and holiday benefits.

Planned Parenthood Los Angeles

Planned Parenthood Los Angeles (PPLA) is a leading provider of reproductive health care services in Los Angeles County, dedicated to ensuring that everyone has access to the information and care they need to lead healthy lives. With over 57 years of service, PPLA offers high-quality, affordable reproductive health care to individuals of all ages, including women, men, and young people. The organization fosters a collaborative culture among its employees, who are committed to making positive contributions to the community and advancing the Planned Parenthood mission. PPLA emphasizes the importance of security, reliability, and accessibility in its operations, ensuring that technology resources are available and effective for its staff.

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