Desktop/End User Support Technician - Remote

Overview

Become a part of our caring community and help us put health first. The Desktop/End User Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages while providing customer service and end-user training.

In Short

• Maintains, repairs, and troubleshoots desktop hardware and software.
• Provides customer service and end-user training.
• Handles technical problems escalated from first line support teams.
• Responds to escalated requests via telephone, email, and online.
• Documents, tracks, and monitors issues using applicable systems.
• Works within defined parameters to meet work expectations.
• Requires less than 3 years of technical experience.
• Preferred Bachelor's Degree in Computer Science.
• Must have a reliable internet connection for remote work.
• Scheduled weekly hours: 40.

Requirements

• Experience in desktop support and technical problem resolution.
• Ability to document and track technical issues.
• Understanding of organizational strategies and objectives.
• Strong communication skills for customer interaction.
• Capability to work independently with minimal direction.

Benefits

• Competitive medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Short-term and long-term disability coverage.
• Life insurance and additional opportunities for wellness.