Alternant - User Support Technician - Remote

Overview

This internship position is for a User Support Technician at Sopra Steria, where you will be integrated into the Roanne Competence Center and work under the guidance of a project manager or Service Delivery Manager.

In Short

• Provide on-site support and assistance to users in the Lyon region.
• Identify and resolve incidents on various IT supports.
• Install and manage IT environments (workstation environment).
• Plan, prepare, and configure different IT hardware.
• Prevent and manage level 1 and 2 incidents.
• Assist and train users in basic usage.
• Opportunity to learn about application design and maintenance.
• Engage in a project and enhance your skills throughout the internship.
• Flexible missions based on client needs and your learning goals.
• Work in a multicultural and international environment.

Requirements

• Curious and motivated to learn in an ESN environment.
• Enrolled in Bac +2, first year of BTS, BUT or equivalent training.
• Desire to acquire new technical and functional knowledge.
• Willingness to work on ambitious missions.

Benefits

• Telework agreement allowing up to 2 days per week.
• Attractive benefits package including health insurance, meal vouchers, and bonuses.
• Access to hundreds of training programs for skill development.
• Autonomous training platforms to support personal development.
• Opportunities for engagement with the company foundation or partner.
• Numerous CDI opportunities available post-internship.