Systems Engineer - Remote

Overview

The Systems Engineer role involves managing complex configuration projects, hours-based implementations, and serving as the primary backup for support operations. You will focus on enterprise-level solutions including Mobile Device Management (MDM) implementations, Card Printer Technology deployments, and advanced system integrations while resolving escalated technical issues.

In Short

• Serve as the primary resource for Tier 1 backup and support coverage.
• Lead complex configuration projects for enterprise clients.
• Manage billable professional services, including MDM setup and Enterprise Labeling integrations.
• Configure, deploy, and support Card Printer Technology solutions.
• Troubleshoot card printer issues including connectivity and print quality.
• Integrate card printing systems with client identity management platforms.
• Handle escalated support tickets assigned to Tier 2.
• Deliver travel-related, billable customer services and onsite support when needed.

Requirements

• 3+ years of experience in enterprise technical solutions.
• Proven experience with MDM platforms and enterprise integrations.
• Hands-on experience with Card Printer Technology.
• Familiarity with card printer software platforms.
• Experience with card encoding technologies.
• Project management experience with billable professional services.
• Experience managing client-facing technical projects.
• Ability to work independently in a remote-first environment.
• Advanced troubleshooting and problem-solving capabilities.
• Strong communication and customer relationship skills.

Benefits

• Fully remote position.
• Opportunities for professional development.
• Supportive team environment.
• Flexible work schedule.