Remote Otter LogoRemoteOtter

Systems Engineer - Remote

Posted 5 days ago
DevOps / Sysadmin
Full Time
USA

Overview

The Systems Engineer role involves managing complex configuration projects, hours-based implementations, and serving as the primary backup for support operations. You will focus on enterprise-level solutions including Mobile Device Management (MDM) implementations, Card Printer Technology deployments, and advanced system integrations while resolving escalated technical issues.

In Short

  • Serve as the primary resource for Tier 1 backup and support coverage.
  • Lead complex configuration projects for enterprise clients.
  • Manage billable professional services, including MDM setup and Enterprise Labeling integrations.
  • Configure, deploy, and support Card Printer Technology solutions.
  • Troubleshoot card printer issues including connectivity and print quality.
  • Integrate card printing systems with client identity management platforms.
  • Handle escalated support tickets assigned to Tier 2.
  • Deliver travel-related, billable customer services and onsite support when needed.

Requirements

  • 3+ years of experience in enterprise technical solutions.
  • Proven experience with MDM platforms and enterprise integrations.
  • Hands-on experience with Card Printer Technology.
  • Familiarity with card printer software platforms.
  • Experience with card encoding technologies.
  • Project management experience with billable professional services.
  • Experience managing client-facing technical projects.
  • Ability to work independently in a remote-first environment.
  • Advanced troubleshooting and problem-solving capabilities.
  • Strong communication and customer relationship skills.

Benefits

  • Fully remote position.
  • Opportunities for professional development.
  • Supportive team environment.
  • Flexible work schedule.

Levata

Levata

Levata is a forward-thinking company dedicated to empowering individuals and organizations by providing a dynamic environment rich with growth opportunities. With a focus on transforming complexity into clarity, Levata combines visionary strategies with actionable insights to deliver exceptional results for its customers and partners. The company emphasizes client satisfaction and effective service delivery, fostering a culture of continuous improvement and professional development within its teams.

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