Windows Desktop Support Technician - Remote

Overview

As a Windows Desktop Support Technician at CVS Health, you will be a frontline resource for employees experiencing technical issues, focusing on Windows environments and providing excellent customer service.

In Short

• Provide Tier 1 and Tier 2 technical support for Windows environments.
• Resolve issues related to password resets, software upgrades, and hardware problems.
• Document issues and resolutions in the ticketing system.
• Collaborate with senior IT staff on escalated issues.
• Support end-user software installations and updates.
• Assist with onboarding and offboarding tasks.
• Maintain inventory of IT equipment and supplies.
• Contribute to knowledge base articles for common issues.
• Work in a fast-paced environment with a customer-first attitude.
• Utilize remote support tools and ticketing systems effectively.

Requirements

• 2+ years of hands-on IT support experience in a Windows environment.
• Strong understanding of Windows 10/11 troubleshooting.
• Experience with Active Directory and Azure AD.
• Familiarity with Mobile Device Management platforms like Intune.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Familiarity with Group Policy and Windows imaging tools.
• Relevant certifications (e.g., CompTIA A+, Microsoft MCP) preferred.
• Knowledge of scripting or automation tools is a plus.

Benefits

• Competitive pay range and eligibility for bonuses.
• Affordable medical plan options and a 401(k) plan.
• No-cost wellness programs and confidential counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.
• Comprehensive benefits addressing various needs.
• Commitment to employee wellness and belonging.