Remote Incident Response Tech Lead

Overview

FusionTek is seeking a proactive Incident Response Technical Lead to manage incident response projects with a focus on client communication and technical excellence.

In Short

• Lead technical management of incident response recovery efforts.
• Communicate frequently with clients and stakeholders.
• Manage project mobilization and technical workstreams.
• Document and track project tasks through a ticketing system.
• Provide technical expertise and serve as an escalation point.
• Work with a team to deliver world-class service.
• Adapt to urgent recovery opportunities outside traditional hours.
• Utilize documentation platforms to maintain project updates.
• Foster a client-focused approach in all interactions.
• Embrace a growth mindset and team player attitude.

Requirements

• Strong communication skills for non-technical clients.
• Broad technical foundation in incident response.
• Experience in IT infrastructure management.
• Ability to manage projects from start to finish.
• Proactive problem-solving mindset.
• Experience with ticketing and documentation systems.
• Willingness to work flexible hours, including weekends.
• Team leadership experience.
• Client-focused attitude.
• Commitment to company values of teamwork and integrity.

Benefits

• Work remotely with a global team.
• Opportunity to grow within a rapidly expanding company.
• Collaborative and supportive work environment.
• Focus on professional development and continuous learning.
• Competitive compensation package.