Remote Incident Response Tech Lead

Overview

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top-tier candidates who share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.
• We execute quickly and precisely, both internally and externally.

In Short

• Join our team as an Incident Response Technical Lead.
• Provide excellence in high-touch technical management for incident response projects.
• Communicate frequently with stakeholders through various channels.
• Translate technology to clients who aren’t always technical.
• Make decisions on the client’s recovery strategy.
• Serve as escalation point and subject matter expert.
• Work through a ticketing system to manage project tasks.
• Document and track project updates diligently.
• Work with a team to deliver world-class service.
• Be available for projects that may start outside of traditional hours.

Requirements

• Proactive problem-solver with a client-focused attitude.
• Strong communication skills, both technical and non-technical.
• Broad technical foundation in incident response.
• Experience with ticketing systems and documentation platforms.
• Ability to work outside traditional business hours as needed.

Benefits

• Work in a friendly and intelligent team environment.
• Opportunities for professional growth and development.
• Be part of a rapidly growing company.
• Flexible work arrangements.