IT Technician (Help Desk Support) - Remote

Overview

Wiz is reinventing cloud security and empowering businesses to thrive in the cloud. As an IT Technician, you will be part of a global team responsible for providing support across various hardware and software products.

In Short

• Provide tier 1 support for end users both remotely and in person.
• Deliver a white glove IT experience for in-office executives.
• Diagnose and resolve technical issues across multiple platforms.
• Participate in asset management activities.
• Collaborate with stakeholders on employee lifecycle tasks.
• Draft and update documentation for technologies and processes.
• Maintain high standards in service desk activities.
• Stay updated on technologies and train employees on best practices.
• Support IAM solutions like Okta and Azure AD.
• Experience with cloud service providers such as AWS and Azure is preferred.

Requirements

• 2+ years of experience in IT support.
• Experience with Windows and macOS software support.
• Ability to provide white glove support for executives.
• Strong background in IT support within a startup or SaaS environment.
• Practical grasp of networking and troubleshooting.
• Professional experience with cloud service providers.
• Interest in security and cloud technologies.
• Fluency in regulated environments is a plus.

Benefits

• Work in a rapidly growing company with a strong culture.
• Opportunity to make a significant impact.
• Collaborate with a diverse team from over 20 countries.
• Freedom to think creatively and use your full range of skills.
• Access to ongoing training and professional development.