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Client Success Manager - Remote

Posted 18 hours ago
Sales / Business
Full Time
Worldwide
$75,000 - $85,000 USD/year

Overview

WithMe, Inc. is seeking a Client Success Manager to own and grow client relationships in a remote-first environment. The role emphasizes proactive communication, strategic insights, and consultative support to enhance client satisfaction and retention.

In Short

  • Manage client relationships and conduct QBRs.
  • Establish regular communication with clients.
  • Drive upsell and cross-sell opportunities.
  • Track client metrics using Salesforce.
  • Collaborate with internal teams to resolve client issues.
  • Represent WithMe at client meetings.
  • Work until 5 PM Pacific Time.
  • 3-5+ years in client success and account management required.
  • Experience in SaaS and multi-family settings is a plus.
  • Strong communication and presentation skills are essential.

Requirements

  • 3–5+ years in client success and account management.
  • Strong communication and presentation skills.
  • Experience using Salesforce and analyzing client data.
  • Proven ability to drive retention and identify revenue opportunities.
  • Experience in a fast-paced or startup environment is a plus.
  • SaaS sales experience is a strong plus.
  • Multi-family experience is a strong plus.
  • Ability to work until 5 PM PT.

Benefits

  • 100% remote work environment.
  • Employee equity opportunities.
  • Comprehensive health, dental, vision, and 401k with match.
  • Unlimited vacation policy.
  • Supportive team culture.

WithMe

WithMe

WithMe, Inc. is a forward-thinking, remote-first company that specializes in providing technology-powered amenities to clients and their guests. With a strong emphasis on innovation and a healthy work/life balance, WithMe has achieved profitability and operates across all 50 states. The company has been recognized as one of the 5000 fastest-growing private companies in the U.S. for three consecutive years and has been named a top employer by the National Apartment Association. WithMe's brands, including PrintWithMe and SipWithMe, offer convenient printing solutions and automated coffee services, respectively, catering to various business verticals. The company is actively scaling its operations in collaboration with leading property management firms, ensuring exceptional service delivery and customer satisfaction.

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