GCM Unit Manager IV - Loan Agency - Remote

Overview

Manages administrative, relationship management and planning for one or more assigned section’s product lines or group of staff. Works closely with management and/or Product Leader and others as assigned.

In Short

• Manage largest and/or most complex relationships with clients.
• Ensure quality of service and uncover new business opportunities.
• Coach and mentor Relationship Managers and other staff members.
• Lead development and implementation of process improvements.
• Participate in revenue generating efforts as assigned.
• Maintain administrative, operational and risk management support.
• Represent Unit on Enterprise-wide projects.
• Design and enhance internal controls to mitigate risk.
• Promote an environment that supports diversity.
• Complete other related duties as assigned.

Requirements

• Bachelor's degree and a minimum of 7 years’ related experience.
• Minimum of 2 years’ managerial experience.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Problem resolution and resource management skills.
• Strong decision-making skills.
• Project management skills preferred.
• Analytical skills preferred.
• High proficiency in relevant software.

Benefits

• Competitive benefits including medical and retirement.
• Forty hours of paid volunteer time each year.
• Commitment to fair and market-informed pay.
• Support for employee growth and development.