DeFi Transaction Support Specialist - Remote

Overview

The DeFi Transaction Support Specialist will assist members with on-chain transactions, troubleshoot issues, and provide real-time guidance, ensuring secure and efficient transaction execution.

In Short

• Deliver high-quality assistance via live chat and private tickets.
• Diagnose and resolve issues related to wallets and transactions.
• Conduct real-time video or voice sessions for user support.
• Educate members on security and best practices.
• Develop a knowledge base for self-service support.
• Extensive hands-on experience in DeFi operations required.
• Proficient in troubleshooting various non-custodial wallets.
• Exceptional analytical and communication skills needed.
• Comfortable providing live support through calls.
• Full-time position with a remote work arrangement.

Requirements

• Deep expertise in DeFi transactions.
• Advanced proficiency in using various wallets.
• Strong troubleshooting and analytical skills.
• Understanding of wallet security and phishing risks.
• Excellent communication and people skills.
• Proactive and solution-oriented mindset.
• Willingness to assist via video or voice calls.

Benefits

• Work remotely with flexible hours.
• Competitive salary of $3,000/month.
• Opportunity to work in the evolving DeFi space.
• Supportive team environment with expert guidance.
• Potential for professional growth in cryptocurrency.