Customer Experience Agent (Overnight Shift) - Remote

Overview

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

In Short

• Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
• Resolve all customer issues regarding payments, orders, shipments and general questions with high quality, and in a timely manner.
• Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

Requirements

• Open to overnight shift from 8pm-5am PST.
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of E-commerce and Marketplace operations.
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Benefits

• Flexible Time off Policy and holiday pay for working Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Care benefits including monthly allowance on food and wellness.
• Retirement; 401k offering for Traditional and Roth accounts in the US.
• Monthly allowance to dogfood the app.
• Parental Leave with 16 weeks of paid parental leave.